To successfully become a Certified Change Agent (CCA), you must attend the 3-day workshop, pass the examination and pass the written submission.
Understand how change effects people and appreciate their reactions;
Understand a number of approaches to change and change management;
Gain insight, tools and techniques to be a successful change
Who should become a Certified Change Agent?
This program will be particularly beneficial for those who have recently been asked to undertake a change agent role as part of their normal duties or need to develop a culture of change readiness within their organization.
Project Managers; Business Analysts; HR Business Partners; Operational Managers; HR Managers; Project Directors; Business Leads; Process Managers; Product Leads; Learning & Development Managers; Organizational Trainers
PART 1: THE WORKSHOP
Completing the 3 day workshop
(See Detailed Agenda Below)
PART 2: THE EXAMINATION
At the end of day 3 you will sit a supervised examination that tests your knowledge of the workshop content. You will need to accurately answer at least 70% of the 60 questions within a 60 minute timeframe. This is a closed book examination.
PART 3: The Written Submission
When you have passed the examination, you must submit a written paper of approx. 3000 words, demonstrating the application of your change agent knowledge to a change event. We recommend this is done within 125 days of passing the examination
CERTIFIED CHANGE AGENT WORKSHOP AGENDA
The Challenge of Change and the Change Event
Explore basic core principles of change
Examine human emotions to change and its impact
Understand the role of personality in change adoption
Understand the cause of changes, what roles people play in change events and how to sell a change
Explore reactions to change and how to deal with resistance & improve resilience
How is Change Managed and Change Leadership
Understand the differences between Change Management & Managing Change
Explore Kotter, ADKAR® and other Change Management Models & Theories
Understand different levels of change and their relationships including strategic, organizational and tactical change events.
Understand leadership and its relationship to Change Management
Explore what it means to be a leader of Change using Lego® Serious Play®
Explore the role of innovation with Change
What is a Change Agent and Time for you to Change
Define the role of Change Agent
Define your change agent role & your organization’s needs and expectations
Compare the outputs and outcomes needed to be a successful change agent referencing Kotterm ADKAR® and Capillary Models
Explore how to Influence without Authority
Plan & Preparing for Change with tools and techniques to use in a change event
Creating a change agent profile for yourself and your organization
meet your instructor: Rich Batchelor
Richard has been delivering successful change for 25 years. He has built a successful international consulting business focusing on organizational effectiveness, strategic change and people centric transformations across a wide portfolio of diverse global businesses. He has delivered $100million+ additional value to organizations, ranging from 10 to 100,000+ employees.
Richard has a masters’ in change management and is a founding member of the Association of Change Management Professionals. He is certificated in Lean Six Sigma (Green Belt), Operational Excellence, Design for Six Sigma, Human Resources, Project Management, Coaching, Psychotherapy and Counselling.
He enthusiastically promotes the adoption, inclusion and understanding of change management and regularly shares his knowledge and experience through speaking engagements, learning events and facilitated discussion on the topic close to his heart – change!
Capillary Learning is focused on maximizing human potential by offering a portfolio of competency enhancing experiences that develop change delivery, organizational development, leadership, and strategy execution skills. We are a Qualified Education provider for the Association of Change Management Professionals (ACMP) and Registered Education Provider for the Project Management Institute (PMI).
We have been training and facilitating learning for over 10 years. We have delivered workshops across the globe, primarily in North America, Europe, Middle East, India and South East Asia. Rich Batchelor brings over 25 years experience in the change arena with countless examples of successful change interwoven in his delivery and works with the latest technology and learning best practices to make every experience engaging with knowledge that truly sticks.
Capillary Learning is proud to offer several globally recognized qualifications with our flagship Certified Change Agent now having almost 500 students. It is internationally recognized as a change management credential and provides an approved access point to achieve the Certified Change Management Professional (CCMP) credential.
“This course was everything and more about change and makes me think about the people who are affected by a change in every aspect of a project. Rich is a wealth of knowledge and shares from his experience…. AWESOME course!”
“I would highly recommend this learning experience as it provided in depth content of change and change management. I feel more confident in my abilities to effectively lead my organization through the process of change.”
“I think all project managers need to attend this learning experience as it explains where Change Agents fit in the organization and project and why, who Change Agents can be and how to understand the human factor with regards to people change in their projects.”
9th December – 6.00 pm to 9.00 pm
10th December – 6.00 pm to 9.00 pm
13th – 17th December – 6.00 pm to 9.00 pm
The CCA-Certified Change Agent is a course registered and trademarked under Capillary Learning and the course on this page is provided by Capillary Learning. Capillary learning is a QEP-Qualified Educational Provider of the Association of Change Management Professionals® The ACMP Logo, the ACMP standard are registered trade marks of the Association of Change Management Professionals®